Our Policies

Returns

If for some reason you are not satisfied with your order, please contact our Customer Service Department at 408-246-2400 within 15 days of delivery. They will assist in returning your products and they will either provide a replacement, a credit to your account or a full refund. Please call Customer Service to receive a Return Authorizaiton number. Orders returned that are sold and fulfilled by Sustainable Living Group, Inc. within 15 days of delivery must be in new and unused condition. Sustainable Living Group, Inc. will also pay the return shipping costs if the return is a result of our error or product defect. Refunds will be processed within 7-10 business days of the receipt of the returned product. We will notify you via e-mail of your refund once we've received and processed the returned item. Return requests not based on a defective product complaint, an order picking error, or a fundamental error of the product's description will be subject to a 20% restocking fee.

Items can be mailed to:
Sustainable Living Group, Inc.
2142 The Alameda
San Jose, CA 95126

Shipping

We ship within the continental US via UPS ground service. Other shipping requests i.e,. rush orders, next day air, Saturday delivery, etc. is extra. Please contact us if you wish to order and ship items in bulk.

Your Privacy

Sustainable Living Group, Inc takes your privacy very seriously. We will never share, sell, or rent personal information about an individual or your business with anyone for their promotional use without your advance permission or unless ordered by a court of law. Information provided to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information, or for purchasing our products. Should you have other questions or concerns about these privacy policies, please call us at 408-246-2400 or please send us an email at support@sustainablelivinggroup.com

Our Prices

Sustainable Living Group, Inc. strives to maintain prices at the lowest level. Occasionally, prices change without notice due to circumstances beyond our control.